Our Cookie Policy

1.0 About This Cookie Policy

This Cookie Policy explains how The Business Hub ("The Business Hub", "we", "us", "our") a platform provided by Sultan and Joanna Limited, incorporated under the laws of the Federal Republic of Nigeria uses cookies and similar technologies on our website and digital platform at www.thebusinesshub.ng ("Platform"). It explains what cookies are, why we use them, the types of cookies we use, and how you can manage your preferences.

This Cookie Policy should be read together with our Privacy Policy, which explains how we handle personal data in compliance with the Nigeria Data Protection Act (NDPA) 2023 and other applicable laws.

2.0 What Are Cookies?

Cookies are small text files placed on your device (computer, mobile phone, or tablet) when you visit a website or use a digital platform. Cookies allow the platform to remember your device, preferences, and actions such as your language settings, consent choices, and session status for a period of time. We may also use similar technologies such as local storage, tags, pixels, or scripts to support the operation and improvement of our Platform.

3.0 The Specific Cookies We Use

For clarity, cookies on our Platform falls into two broad groups:

3.1 Essential Cookies (Necessary Cookies)

These cookies are required for the Platform to function properly. They support core operations such as security, page display, user authentication during sign-up and onboarding, session management, and consent management. These cookies are always active and cannot be switched off through our cookie banner because the Platform cannot operate properly without them.

3.2 Non-Essential Cookies (Optional Cookies)

These cookies are not required for core Platform functionality. They support additional features and services such as:

Embedded videos (e.g., YouTube) used in training and onboarding content.
Social media plugins and sharing features.
Enhanced platform experience (e.g., external fonts, interface improvements).
Analytics and performance monitoring tools.
Third-party business tool integrations and payment gateway services.

These cookies are only used where applicable and subject to your prior consent.

4.0 Why We Use Cookies

We use cookies to:

Operate and secure our Platform and user accounts.
Manage consent preferences in line with applicable data protection laws.
Maintain your session during sign-up, onboarding, and use of our services (including business registration, tax filing, post-incorporation services, and business loan applications).
Ensure correct page layout and a consistent user experience.
Enable optional services such as training videos, third-party business tool integrations, and social media plugins.
Support the secure processing of payments through our third-party payment gateway provider.
Monitor and improve our Platform and services (where applicable and consented).

5.0 Cookie Categories We Use

Cookies used on our Platform may be grouped into the following categories:

5.1 Strictly Necessary / Essential Cookies (Compulsory)

These cookies are necessary to:

Enable core Platform functionality, including account creation, onboarding, and access to our services.
Manage cookie consent and comply with privacy obligations under the NDPA 2023.
Support security and authentication features, including login session management.
Facilitate the submission of business information for registration, tax filing, and related services.

These cookies are always enabled and do not require your consent to operate.

5.2 Functional Cookies

These cookies provide additional functionality beyond essential operations. Examples include:

Remembering your preferences and settings across visits.
Enabling third-party business tool integrations connected to our Platform.
Supporting embedded content such as training videos and interactive learning resources.
These cookies are used only when you provide your consent.

5.3 Performance / Analytics Cookies

These cookies help us understand how users interact with our Platform, which pages are most visited, and how we can improve user experience and service delivery. Analytics tools we may use include Google Analytics and similar services.

Used only when you provide your consent (where applicable).

5.4 Targeting / Advertising Cookies

These cookies may be used to deliver relevant content and measure the effectiveness of our marketing communications.

Used only when you provide your consent (where applicable). We do not deploy advertising cookies unless explicitly enabled on our Platform.

6.0 Managing Your Cookie Preferences

You can manage your cookie preferences by:

Using the cookie consent banner displayed on our Platform when you first visit, to accept or reject optional cookies.
Updating your preferences at any time through the cookie settings option available on our Platform.
Adjusting your browser settings to delete existing cookies or block cookies from being set on your device.

Please note: disabling certain cookies may affect your experience on our Platform. Some features such as saving your progress during onboarding, accessing integrated business tools, or completing payment transactions may not function properly if essential or functional cookies are disabled.

7.0 Third-Party Cookies

Where third-party services are enabled on our Platform including business tool integrations, training content providers, payment gateway providers, and analytics tools, those third parties may place cookies on your device and process your data in accordance with their own privacy policies. We do not control third-party cookies and recommend that you review the privacy policies of any such third parties.

Examples of third-party services that may deploy cookies on our Platform include:

Payment gateway providers used to process transactions on our Platform.
Google Analytics and similar analytics platforms for platform performance monitoring.
YouTube or similar video hosting services used to deliver training content.
Third-party business tool and software providers integrated into our Platform.

For more information on Google's privacy practices, please visit: https://policies.google.com/privacy

8.0 Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect legal, technical, or operational changes, or to account for new services, tools, or integrations introduced on our Platform. Updates will be posted on our website at www.thebusinesshub.ng and will become effective upon publication.

We encourage you to review this Cookie Policy periodically to stay informed of any changes. Your continued use of our Platform after updates are published will constitute your acknowledgment of the revised policy.

9.0 Contact Us

If you have any questions about this Cookie Policy or your privacy rights, please contact us at:

The Business Hub

Website: www.thebusinesshub.ng

Email: hello@thebusinesshub.ng

Phone: 02017004271